Claims

Customer claims

Contact our Claims Department before any work begins on your vehicle.

It is very important that we hear from you before any repairs are made.Repairs which are done without authorization from our Claims Department are subject to denial.

What you’ll need

Contact our Claims Department before allowing the repair shop to begin work on your vehicle. When contacting us you will need:

  • Your agreement number and current mileage
  • A brief description of the problem and when it first occurred
  • Whether the vehicle is at the repair shop currently

Three ways to reach us

How to start the claim process

From diagnosis to payment

  1. 1
    Diagnosis and estimateOnce we have been contacted by your repair shop we will ask for a diagnosis and estimate of repairs for your vehicle.
  2. 2
    Coverage reviewA Claims Adjuster will review the information from your repair shop and verify coverage of the repair. We will then issue an authorization number to the repair shop and give them instructions for payment.
  3. 3
    PaymentWhen you have verified that the repairs have been completed to your satisfaction and we have received the invoice from the repair shop, we will issue payment by either credit card or check depending on the preference of the repair facility.
Open the online claims form Email us

Claims for repair shops

How to start the claim process for your customer.

Repair shop claims Repair shop claim form