Claims

Repair shop claims

How to start the claim process for your customer. Contact our Claims Department before you begin work on an agreement holder’s vehicle.

Open the online claims form Email us
What happens next

From estimate to payment

1

Diagnosis and estimate

Once you have contacted us we will ask for a diagnosis and estimate of repairs for the vehicle.

2

Authorization

A Claims Adjuster will review the information and verify coverage of the repair. We will then issue an authorization number for any covered repairs and give you instructions for payment.

3

Payment

When we have received the invoice from your repair shop we will issue payment by either credit card or check depending on your preference.

Before you call

The agreement holder will need to authorize you to diagnose the problem. When contacting us you will need:

  • Their agreement number and current mileage
  • A brief description of the problem and when it first occurred
  • A breakdown of parts and labor, including any part numbers
It is very important that we hear from you before any repairs are made.Repairs which are done without authorization from our Claims Department are subject to denial.

Three ways to reach us

Ready to start a claim?

Call our Claims Department at 1-800-441-0396 or submit the form online.

Online claims form Customer claims